At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success!

• Offer focused assistance to VIP clients, handling account, product, and service questions.

• Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.

• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.

• Share exclusive marketing deals and updates with VIP clients.

• Deliver feedback on service shortcomings and client input to improve service qual...