Empresa reconocida in Medellín, Colombia is seeking a Senior Client Service Specialist / Team Lead responsible for managing the VIPLI Customer Service Desk. The successful candidate will oversee daily operations and ensure service requests are handled efficiently, contributing to the establishment of a robust service model.

This critical position will also link customer experiences with senior management, ensuring that feedback is effectively communicated and actionable insights are derived. Experience in customer service and team leadership is essential for this role.