Position Overview
Job Description
Summary of the duties and responsibilities:
Lead the villa host team in delivering outstanding, personalized service to all guests throughout their stayConduct regular check-ins with guests to gather feedback and address any issues promptly, ensuring a seamless guest experience.Tailor services and amenities to meet specific guest preferences, coordinating with other departments as needed.Handle any guest complaints or concerns with professionalism and empathy, providing quick resolutions.Recruit, train, and supervise a team of villa hosts, ensuring high standards of service are consistently met.Develop training programs for villa hosts, focusing on service excellence, cultural sensitivity, and attention to detail.Conduct regular performance reviews and offer constructive feedback to improve staff performance and morale.Oversee villa readiness before guest arrivals, coordi...