Lead complaint operations by resolving complex issues, guiding evaluators, analyzing processes for improvement, and ensuring compliant, data-driven oversight through cross-functional leadership and team development.
**Your role:**
+ Provides guidance on mid-complexity product issues and supports complaint evaluators and investigators by answering questions and ensuring clear communication.
+ Analyzes complaint handling processes, evaluates evaluator and investigator performance, identifies bottlenecks, and recommends process improvements.
+ Resolves complex complaints under broad guidelines, reviews reportability assessments, and escalates issues as needed for further determination.
+ Trains and mentors new complaint operations specialists, develops training materials, and supports ongoing skill development.
+ Leads complaint operations activities, including data analysis, cross-functional collaboration, and oversight of complaint screening, evaluation, and coding acc...