Job Description
The Client First Center is hiring for a Video Banking Agent that provides a high quality customer service experience for personal bankers of a local bank. Their focus will be on personal banking: checking and saving accounts, transactions, loan payments, checks, and personal banking information. There will be at most 30 inbound video chats daily helping the customers troubleshoot any questions or issues that may pop up.

Additional Responsibilities:
- Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization.
- Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology.
- Remain current on the local banks products, services, policies and procedures.
- Resolve customer inquiries or issues with respect to any loan product offered by the local bank.
- Resolve customer issues through account research and utilizati...