The Opportunity | Vice President of Operations

We are seeking a highly experienced Vice President of Operations to lead and support a major cruise line account for TP Philippines, starting with a team of 700 - 1000 FTEs. This is a unique opportunity to shape and scale a flagship cruise line account for TP Philippines. If you are a seasoned operations executive with deep BPO and industry expertise, and thrive in piloting complex, green start environments, we invite you to apply.

The Responsibilities & Duties

• Lead operational strategy and execution for a large cruise line account, ensuring exceptional client satisfaction and consistent performance across all sites and lines of business.
• Drive growth and scalability, managing multi-site teams and overseeing transitions from green start to full operational maturity.
• Develop and pilot innovative solutions to meet the unique n...