The Role Neo is looking for an exceptional operational leader to drive the growth and profitability of our fastest-growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams — owning the end-to-end operational engine that turns mortgage applications into funded loans.

You’ll sit at the intersection of sales, product, capital markets, and credit risk — ensuring Neo’s mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth.

What You’ll Be Doing

Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals.

Serve as a strate...