Responsibilities

• Lead the Payment Operations function and oversee transaction processing for a global CFD brokerage and cryptocurrency exchange
• Manage timely and accurate payment processing across all supported products, markets, and jurisdictions using defined KPIs
• Improve payment success rates and reduce churn through strategic initiatives, optimized offerings, and improved transaction routing
• Maintain payment infrastructure and PSP availability to achieve 99.9% uptime by jurisdiction
• Manage PSP relationships, maintenance windows, and service changes to minimize customer impact
• Increase automation of payment processing activities in line with quarterly targets
• Mentor and manage a globally distributed Financial Operations team to maintain consistent performance and service standards
• Manage chargeback and dispute processing within agreed service level agreements (SLAs)
• Coordinate with developmen...