Shape operational strategy and client success as Vice President of Contact Center Operations in a rapidly growing BPO organization. This pivotal role combines leadership with financial management to enhance operational performance across North America.
Our client is searching for a senior operational leader with a focus on enterprise client relationships and large-scale contact center management. You will need to employ your extensive experience in BPO settings and maintain ownership of operational budgets while fostering a culture of accountability. Your analytical skills and innovative mindset will guide performance improvement initiatives and organizational growth.
Key Responsibilities:
• Build strategic partnerships with key enterprise clients
• Lead large contact center operations across various functions
• Establish KPIs and implement process improvements
• Oversee financial planning and revenue optimization
• Develop and mentor high-performing operational te...