Team IntroThe Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within Product Strategy & Operations team. Its mission is to provide Best in class advertising experience by ensuring excellence in customer service and streamlining process & tools to ensure smooth operations.
The team collaborates with Sales to provide post-sales support and works closely with product team on product improvement through feature requests and management of bugs. Responsibilities
- Serve as the primary operational point of contact for assigned vendor sites
- Lead regular business reviews — weekly and monthly — with vendor operations leads, tracking performance against contractual KPIs
- Drive accountability on quality, productivity, and compliance metrics; own escalation and corrective action processes end-to-end
- Monitor day-to-day vendor operations, flagging performance deviations and ensuring timely resolution
- Track and report on key oper...