Role Overview: As a Vendor Experience Specialist in Incubation, you will support newly activated partners through their critical first weeks on the platform. This role ensures that recently onboarded vendors reach their early performance milestones — first orders, menu quality, operational readiness — and receive the right guidance and support before transitioning to steady-state account management. You are the first line of proactive support for new vendors, helping them succeed and reducing early churn.

Key Responsibilities:

• Incubation Monitoring & Issue Deep Dives: Monitor and improve the performance of vendors in the incubation phase. Act as Point of Contact (POC) for local market development topics, and lead deep dives to address any performance or process-related issues.
• Support Experience Coordination: Assist in executing the support experience for vendors...