Responsibilities

: Vehicle Maintenance Research • Conduct continued research on vehicles subscribed (or potential customers) to the Digital Fleet Management connected products, including understanding maintenance intervals, fault code trends, fault code failures, bulletins, and service messages. • Document all learned information in a clear and concise format for uploading into the DFM platform, ensuring consistent formatting across all equipment for accurate compatibility. Communication • Manage customer communication across a broad range of stakeholders including field personnel, 24/7 teams, corporate departments, and external customers such as dispatchers, fleet managers, high-level leaders, and drivers. • Address technical customer concerns; initial communications are most likely informative in nature, though persuasion and sales skills may be utilized and may include billing. Some communications could be escalated. • Present complex research findings using str...