- Install, configure, and administer VMware View (Horizon) VDI environments - Manage automated desktop pools and linked clone configurations - Maintain and support VMware vSphere / ESXi enterprise environments - Configure user profiles using View Persona Management - Monitor and optimize VDI infrastructure performance and desktop responsiveness - Troubleshoot network, authentication, and desktop access issues - Manage remote display protocols such as PCoIP and RDP - Support backup, command-line tools, and system recovery operations - Collaborate with IT teams to ensure infrastructure stability and availability - Follow ITIL processes for incident, change, and problem management