Assist guests with all inquiries both hotel and non-hotel related
Attend shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
Maintain adequate supplies of forms and brochures and ensure that they are presented in line with the hotels operating standards
Consult Log Book for information/requests left by outgoing shift
Manage guests mails messages courier services and parcel postage as requested by guests