Flexible Work, Better Balance
Job title: Advice Session Supervisor
Role summary: As Advice Session Supervisor you will be responsible for overseeing daily advice sessions to ensure clients receive high-quality, accurate, and timely advice. You will provide support, guidance, and feedback to advice staff and volunteers, ensuring consistently high quality of service and managing the smooth practical running of advice sessions. You will support advisers working across a variety of channels, including face to face, telephone, and web-based channels as needed. This may include remote supervision of outreach advisers and advisers based in another office. You will be part of a team of Advice Session Supervisors both within your local Witney offices, and as part of our wider team across Oxfordshire, providing peer support to each other and working together to deliver a consistent, high quality service to our clients across the county.
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