Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role Responsibleforconductingresearch,analysingdatatoderiveinsightsto improve citizen service journey experience and inform overall product strategy, development and design decisions.
UserandCitizen
Insights: Conduct in-depth qualitative quantitative research to uncover Citizen/Business/Public officer needs, behaviours,motivations,andpain
points. Beadeptingenerativeandevaluativeresearchtounderstandproblem spaces and identify the right problem to tack...