Description We are looking for an experienced UX research specialist to support product discovery and experience improvement for AI-driven solutions and internal digital tools. This Long-term Contract position offers the opportunity to work remotely while partnering with cross-functional teams to uncover user needs, evaluate product concepts, and guide better design decisions. The role combines hands-on research execution with insight storytelling to help shape customer-facing and employee experiences across multiple business areas.

Responsibilities:
• Plan and carry out user research initiatives using a mix of qualitative and quantitative approaches to inform product and experience decisions.
• Partner with product managers, designers, engineers, and business stakeholders to identify research goals and translate open questions into actionable studies.
• Support and independently drive research for AI-enabled experiences, customer support workflows, marketing-related ...