A UX (User Experience) Consultant is responsible for enhancing the usability, accessibility, and overall satisfaction provided by digital products and services. The consultant collaborates with clients and internal teams to research, design, and optimise user experiences across web, mobile, and other digital platforms. The role requires a blend of analytical skills, creative thinking, and excellent communication to deliver solutions that meet both user needs and business objectives.

• Conduct user research through interviews, surveys, usability testing, and data analysis to understand user behaviours and needs.
• Analyse current user journeys and identify pain points, areas for improvement, and opportunities for innovation.
• Develop user personas, customer journey maps, wireframes, prototypes, and other UX deliverables.
• Collaborate with stakeholders—including product managers, designers, developers, and marketing t...