Description

Under the direction of the Utilization Management Assistant Director, the Utilization Management Supervisor (Non-Clinical) oversees the daily operations of non-clinical patient navigation services supporting high-risk and high-utilizer patient populations within the Utilization Management Department. This role supervises a team of coordinators, patient navigators and concurrent nurses, ensuring efficient workflow management, timely access to care, effective care transitions, and high-quality service delivery.
Key Responsibilities

+ Supervise and provide leadership to Patient Navigators and Coordinators supporting UM, SNF, ED follow-up, and Home Health workflows.
+ Oversee patient navigation activities, including appointment scheduling, transportation coordination, DME coordination, and community resource referrals.
+ Monitor operational work queues, referrals, discharge tracking, and care transition activities to ensure timely follow-up and servic...