Position Overview
Utility Account Manager – Cloud & Utility
Petaling Jaya
Responsibilities
Customer and Account Management
- Own and nurture the operational relationship with assigned customers, ensuring excellent satisfaction.
- Develop and grow customer accounts through regular engagement, reviews, and needs assessment.
- Conduct support planning and review meetings with customers (and principals, when applicable).
- Ensure ongoing customer alignment by understanding the IT environment end-to end.
Utility Resource and Capacity Management
- Monitor, track, and report on utility resources usage, including forecasts and capacity planning.
- Coordinate hardware procurement, upgrades, and decommissioning/return of assets upon contract expiry.
- Maintain complete and updated inventory records of customer assets.
- Ensure actual delivery meets defined SOWs and SLAs.
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