Hiring: USRN Senior Operations Manager (SOM)

Onsite – ortigas or Makati

Salary: ₱150,000 – ₱200,000 (Negotiable)



We are looking for a results-driven USRN Senior Operations Manager with strong end-to-end leadership experience in Utilization Management (UM) and Case Management (CM) within a healthcare BPO setting.



Requirements



Active USRN License

At least 1 year of recent bedside experience

Proven experience as a Senior Operations Manager (SOM)

Strong background in KPI management, client handling, escalations, and large team leadership

End-to-end experience in UM and CM operations



Key Responsibilities



Oversee Utilization Management (UM) and Case Management (CM) operations

Drive KPIs, compliance, and client satisfaction

Lead Operations Managers, Team Leaders, and frontline teams

Manage strategic initiatives and client escalations



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