User Researcher – Hybrid Working (Public Sector, SC‑Eligible Only)

This role sits within a specialist digital consultancy delivering evidence‑based, user‑centred services across the UK public sector. You will lead research that shapes services used by millions, working closely with multidisciplinary teams to ensure decisions are grounded in real user needs.

Key Requirements: • Security Clearance eligibility (SC) is essential • Hybrid working, typically 2–3 days per week on client site • Experience conducting research within or alongside public‑sector organisations

What You’ll Do: • Plan and conduct qualitative and quantitative research across discovery, alpha, beta and live • Recruit participants, run interviews, usability tests and contextual studies • Synthesise findings into clear insights that drive service and product decisions • Work closely with service designers, product managers and delivery teams...