We’re looking for a UX Researcher to join a large-scale transformation programme, embedding research into cross-functional teams to support product and service design.

You’ll work as part of sprint teams, delivering high-quality research that informs decision‑making across complex user journeys.

Key responsibilities

• Plan and deliver mixed‑method research across discovery, concept, and validation phases
• Work closely with Product Managers, Designers, and Business Analysts to shape research questions
• Conduct research to support end‑to‑end user journeys and service design
• Synthesise findings into clear, actionable insights
• Represent user needs in design and delivery discussions

Key experience

• Proven UX research experience within agile environments
• Strong qualitative research skills
• Experience working in cross‑functional teams
• Ability to turn insights i...