Position Overview

The User Experience Research, Director Associate is a senior research leadership role responsible for building and advancing a modern UX research practice across International’s expanding portfolio of connected vehicle, digital dealer, and AI‑powered fleet platforms.
International is in the middle of a real transformation. The investment is there. What matters now is ensuring these products actually work for the people who rely on them every day—drivers, fleet operators, and service technicians with real jobs and no patience for broken or frustrating experiences.

This role exists to make sure user needs are represented before decisions are locked-in, and not retroactively explained after the fact. It combines hands‑on research execution with people leadership, executive influence, and strategic ownership of how research is practiced in an AI‑shaped product landscape.
This position is based at International’s corporate headquarters in Lisle, IL ...