• Minimum 4 years in User Experience role (Portfolio to be provided)
• A relevant design or IT related degree or formal qualification would be advantageous
• Experience conducting user research to inform solutions (User interviews, Heuristic evaluation, audits, desktop research)
• Experience in prototyping, wire framing and designing solutions and interfaces (Experience in Sketch is advantageous)
• Experience in creating of personas and experience maps
• Presentation and workshopping skills
• Experience in planning, designing and conducting user/usability testing sessions and consolidation of feedback
• The ability to conceptualize with, and articulate innovative solutions to stakeholders
• The ability to work with tight deadlines

Responsibilities

• Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards...