**Position Summary...**

**What you'll do...**
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating andimplementing plans to improve the financial performance of the facility creating budgets to align with business need and analyzing economic trendsand community needs for budget forecasting Participates in community outreach programs ...