Position Summary

Leads and develops teams effectively by teaching, training and actively listening to associates touring stores and providing feedback.

What You'll Do

• TourtoTeach, communicate and collaborate with all levels of associates regarding store operations utilizing technology business initiatives, merchandising and company direction.
• Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives (e.g., store of the community and community outreach programs) and ensure customer needs, complaints and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies and provide p...