**Position Summary...**

**What you'll do...**
**Role summary:**
The Manager, Technology Operations serves as a key bridge between Operations, Compliance, Vendors, Product, and Engineering within the Marketplace Screening pillar. The individual will provide day-to-day guidance and clarifications to Operations teams, partner with Compliance to develop and maintain SOPs, and coordinate with Change Management teams to support training and adoption of new processes and tools. The role will also gather feedback from frontline agents on third-party tools and features, communicate insights to vendors and stakeholders, and support proof-of-concept evaluations, vendor assessments, and operational improvement initiatives to strengthen marketplace screening operations.
**About the team:**
The team is dedicated to developing and scaling marketplace screening capabilities that ensure a trusted and efficient marketplace experience. Collaborating across Product, Engineering, Opera...