Pay Rate Range: $42.85 - 44.11/hr.

GBAM Req ID: (phone number removed)



Role: Voice Engineer



Job Description:

M&A Genesys Cloud Integration:

Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities.

Evaluate legacy contact center infrastructures and recommend integration or migration strategies.

Collaborate with business units to ensure Genesys Cloud solutions align with organizational goals.

Genesys Cloud Configuration:

Configure and optimize Genesys Cloud applications, routing, and workforce management systems.

Manage and integrate telephony solutions with SIP trunks and cloud infrastructure.

Develop and implement call flow designs and routing strategies to ensure operational continuity.

Microsoft Teams and Cisco VoIP Support:

Serve as backup support for Microsoft Team...