The USRN Senior Operational Trainer drives learning outcomes for healthcare operations by delivering robust clinical and operational training programs aligned to client protocols, regulatory standards, and performance metrics. This role blends clinical expertise with instructional design, facilitation, and coaching, ensuring frontline staff are confident in medication education, drug interactions, call handling, compliance, and documentation. You’ll partner with Operations, Quality, and Client teams to launch new programs, train novice staff, upskill tenured staff, and improve member experience.

Key Responsibilities

Training Delivery & Facilitation

• Lead new hire and upskill training clinical programs
• Facilitate onsite instructor-led classroom training with possibility going of hybrid/virtual set up
• Maintain high engagement using interactive techniques, role plays, case-based learning, and...