Respond promptly to support requests and enquiries from clients.
Work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.
Problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.
Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
Support customers and resolve issues related to order entry, risk management, and exch...