Position Overview

MCI is a technology‑enabled business‑services company providing customer experience (CX), business process outsourcing (BPO), and XaaS cloud solutions across a range of industries. The company operates in multiple countries with on‑site and remote call‑center agents.

Role Overview

We are seeking confident, professional Urdu Call Center Representatives to join our growing team. The role requires strong communication skills, a positive attitude, and the ability to work effectively in a fast‑paced environment.

Responsibilities

• Handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company p...