Job Description

Candidates must reside and work full-time in AR, KS, MO, OK, or TX before their first day of employment.

The Patient Relations Specialist II provides support for all components of the system-wide patient and visitor quality and experience program by incorporating high reliability principles into daily work that drives an effective patient relations program. Assists leadership and coworkers on the Patient Relations team to support Department of Patient Experience efforts system wide. Serves as a subject matter expert with service recovery, documentation, investigation, and resolution of patient and visitor complaints system wide. Actively participates in the pursuit and accomplishment of department goals and initiatives to ensure regulatory compliance is met regarding the timely and effective response to patient and visitor complaints and grievances with OU Health. Advocates for and nurtures a system-wide culture of safety for patients, workforce ...