1 - 2 years experience in Personal and Business Banking. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products. Duties and Responsibilities: Engages with customers in order to understand what matters to the customer and deliver against those demands. Drives customer service excellence in order to add value and contribute to the overall profitability of the branch. Uses data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand. Validates the customer’s regulatory status (e.g., KYC, POPI, etc.). Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons. Deals with customer enquiries, ranging from product questions, customer account activities, RCPs, Credit Cards and Overdrafts. Links de‑links accounts to Cards according to laid down procedures. Orders replacement...