Join uniPoint in Winnipeg, MB as an Experience Specialist, focusing on customer success and engagement. Your role involves meaningful conversations with our existing clients to drive satisfaction and retention.
In this role, you will connect with customers through proactive outreach efforts, ensuring they benefit from our ERP solutions. You'll serve as a liaison, helping clients navigate and maximize their usage of our software while also coordinating training and support events. Enjoy the dynamic environment and the opportunity to impact customer success positively.
Key Responsibilities:
• Reach out to existing customers via phone/video calls
• Build relationships and understand software needs
• Collaborate with Sales, Support, and Implementation
• Organize customer training and follow-up sessions
• Maintain records of customer communications
Requirements:
• Strong communication skills are essential
• Friendly and welcoming attitude
• Organized and res...