The underwriter is responsible for short-term insurance policy administration (renewals, endorsements, and new business) being written by, providing high-quality service and solutions to Account Executives and clients to ensure business retention and profitable growth, always providing qualitative service levels to internal and external clients. All service provisions will meet the requirements of Treating the Customer Fairly (TCF).

Key Performance Areas:

Mission, Values and Service Strategy:

• To uphold and support the group values of Focus, Resilience, Tenacity, Discipline, and Relationships as well as the Company Vision, Brand Promise, and Values of Client Service, Professionalism, Performance, Innovation, and Partnership.
• TCF – Treating the Customer Fairly:
• Outcome 1 – Customers must feel confident that they are dealing with an institution where TCF is at the core of their culture.
• Outcome 2 ...