Manage medical, occupation, part‑time activities, travel and financial underwriting standard and substandard cases for disability and critical illness underwriting, income protection, business cover, group risk, alterations and queries.
Ensure placement of cases according to reinsurance treaty and internal guidelines.
Liaise with planners/Business Development Manager on special terms, queries, pre‑sales and underwriting refresh sessions with the front liners.
Ensure resolution of underwriting enquiries and high‑priority cases.
Drive and ensure involvement in Chief Medical Officer sessions and other underwriting training presentations (e.g., case studies, sales training).
Ensure underwriting‑medical queries and tasks allocated are resolved timely and effectively, providing first‑time resolution on enquiries.