You will be responsible for centralizing and managing the relationship with UK customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

Key Responsibilities

• Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries.
• Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages.
• Oversee order and delivery processes, including order validation, release and follow‐up.
• Coordinate with logistics teams to manage delivery issues and delays.
• Ensure efficient transport planning and shipment follow‐up.
• Handle customer claims, including analysis and creation of credit/debit notes.
• Monitor and share performance KPIs with clients, identifying opportunities for improvement.

Qualifications

• Minimum 2+ years of experie...