Position Overview
Position Summary
This role is to handle claims and support the team leader within the day to day operation of the team – including productivity, audits, coaching and mentoring of staff
Functional Knowledge
Extensive Knowledge of the insurance market, the basic insurance principles and the ability to apply them Extensive Knowledge and understanding of standard policy terms and market variations. Good understanding of Client SLA compliance/productivity/quality requirements Good understanding of FSA procedures and TCF initiative
General Background, Experience & Professional Qualifications
ACII qualified Insurance experience required Team player Customer service experience Excellent and proven communication skills
Key Responsibilities
Assist the Team Leader manage the client relationship...