• Strong experience with ITIL framework and IT Service Management;
• Solid understanding of SLA management, KPI governance, and NPS metrics;
• Experience in provider and vendor management;
• Fundamental knowledge of ServiceNow;
• Knowledge of Windows OS and mobile operating systems such as iOS and Android;
• Fundamental knowledge of Microsoft Intune and modern deployment approaches;
• Knowledge of Microsoft 365 products and integrations;
• Fluent English with ability to explain complex topics clearly.

Experience Requirements:

• Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts.

Education:

• Bachelors degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.