• Lead U.C. systems administrator will lead the lesser experience staff and properly guide them to resolve the U.C. issues.
• Responsible for maintenance and daily analysis and performance of all the Core U.C. hardware and software system administration.
• Support customer VTC bridge sessions, LiveStream events, software VTC desktop users (Polycom RealPresence
• Support Avaya For Skype API desktop softphone support and installations. Polycom HDX or Cisco Executive Desktop VTC appliances in the field.
• Provide ancillary support for Q-Flow installations and Digital Signage implementations.
• Assistance and provide expertise related to Connected Sign digital signage usage, support, and modification.
• Provide on-demand, also support for all local UC O&M concerns.
• Provide support of a new Enterprise network-fax/efax service standing up in summer-fall 2020 and continuous customer support functions as needed.
• Communicate proactively and effec...