Key Responsibilities Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within a client's Service Level Agreement Mean-Time-to-Respond time Resolving an issue within a client's Service Level Agreement Mean-Time-To-repair time Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing preventative maintenance Compiling full maintenance reports after work is completed Advanced fault‑finding Comprehensive knowledge of wiring, cable termination and best practice standards Video Conferencing and Audio‑Visual Equipment Configuration Preparing properly before attending to a site Liaising with suppliers and senior staff to resolve issues Doing installations when no Field Service work is required Programming Crestron and Extron control systems for Boardroom installations Being available to work overtime when required Being available to travel for work when required Being on stand‑by wh...