Join UBC as a Workday Support Analyst and focus on enhancing finance and human resource services. This role emphasizes Tier 2 support and process optimization.
In the ISC department at UBC, the Workday Support Analyst ensures operational efficiency across HR and finance systems. You will provide expert problem resolution, support documentation, and strategic recommendations to improve user experiences and operational capabilities. This position requires independence and the ability to collaborate across various teams.
Key Responsibilities:
• Act as subject matter authority for Workday functionalities
• Provide Tier 2 support for HR and finance system issues
• Identify root causes of system problems and implement solutions
• Support testing and documentation for system upgrades
• Maintain effective communication with departmental partners
Requirements:
• Bachelor’s degree in Business or related field
• Three years of customer service experience preferred