Transform how technology services are delivered as a Client Services Manager at UBC Health. Leverage your IT service management skills to enhance client satisfaction and operational excellence.
The Client Services Manager operates within UBC's Engagement Services, focusing on technology service design and delivery for the UBC Health portfolio. Your role will ensure a seamless technology experience, working closely with senior faculty and IT professionals to develop strategies that align with client needs and UBC's governance frameworks.
Key Responsibilities:
• Manage delivery of campus-wide technology services
• Review and analyze performance metrics for improvement
• Address escalated client concerns promptly
• Lead service requirement analysis and recommendations
• Foster collaborative relationships across departments
Requirements:
• Undergraduate degree in relevant discipline
• Eight years of experience, two in management
• Familiar with IT service m...