The Technical Support Engineer acts as the primary contact for technical issues concerning the vehicle brand providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular communication with the brand principal and technical manager is essential to escalating issues and ensuring service satisfaction. This position plays a crucial role in supporting the after‑sales service network by ensuring efficient diagnosis and repair of commercial vehicles. The role requires in-depth technical knowledge, hands‑on experience, and close coordination with internal teams and manufacturers. Success factors include minimizing vehicle downtime, maximizing operational efficiency, and promoting a quality service culture within the department.

• Provide technical assistance to workshops and service teams for diagnosing complex ...