Brief Job Description: 

Senior Thermal Customer Engineer:  

• Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty. 


• Perform all work in a safe manner and in accordance with established company safety policy.


• Perform all work using good working practic...