Flexible Work, Better Balance
Hi, I'm Bharanidharan, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.
We are looking for a Technical Support Analyst Sr who will:
Support & Operations
Provides Level 2/Level 3 support to customers, resolving technical issues in live production environments.
Experience in ticket and queue management
Liaises with Level 2 (Operation support), Level 3 (PS), and Level 4 (R&D) teams for issue resolution.
Drives process improvement to meet SLAs and service expectati...