Mô tả công việc: • Managing the daily operations of the PS section in accuracy and good customer services manners. Following up and monitoring staff performance.
• Recommending to Head of PS initiatives in improving the PS efficiency and quality of services.
• Ensuring the implementation of PS new projects/initiatives, memos, regulations and guidelines of the company, within the set timeframe, standards and budget.
• Solving complaints related to PS services provided to policy holders.
• Support, coaching, training, motivating and deriving a development as well as backup plan for all personnel of PS section. Work in sync with sections of Operations other Divisions to make sure that PS can best support other functions of Operations the company. Being a role model in working, learning, caring and servicing people for staff to follow.
• Preparing and monitoring PS expenses budget versus approved budget.
• Handling other tasks as requested by the management.
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