Position Overview
Qualifications
- High School diploma or higher-level education
- 3 years of hotel front office experience with a minimum of 1 year at the supervisory level
- Salaried Employees: Must be willing to work 50+ hours per week; at a minimum of 5 days per week
- Willing to work the evening shift
- Process reservations received from sales office and other hotel departments
- Have complete knowledge of room types and offered rate plans
- Process cancellations and modifications to reservations
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates
- Effective communication skills
- Open with praise, discrete with criticism
- Self-motivated
- Effective leadership skills
- Pleasant personality
- Well-groomed and professional appearance
- Effective customer service skills
- Performance shall be measured by budgeted REVPAR, MSI Index, ...