Overall Job Purpose

To lead and elevate the Bamford treatment offering at the Flagship Bamford Haybarn Spa in the Cotswolds, ensuring best‑in‑class protocols, exceptional therapist capability, and a seamless, holistic guest experience aligned with brand philosophy and commercial goals.

Main Responsibilities

Treatment Leadership & Standards

1. Lead the development, refinement, and evolution of all treatment protocols in line with Bamford’s holistic and results‑driven approach.
2. Ensure consistency, precision, and excellence in treatment delivery at Bamford Haybarn Spa, Cotswolds.
3. Act as the senior technical authority for advanced treatments and complex guest consultations.
4. Uphold and continuously elevate service standards, rituals, and overall guest experience.
5. Ensure full integration of product knowledge into all treatments and guest journeys.

Training & Development

1. Lead...